"First of all, the product: This was a gift for my son-in-law's retirement from the U.S. Navy and I was happy to find something useful and special that he might not buy for himself. He seemed very pleased with the cigar case - My only concern was that there is a strap holding the lighter, but not one on the cutter, which would prevent it from slipping out. Otherwise, the case seemed very attractive and of quality workmanship.
Next, I must compliment the customer service - This was scheduled to arrive the week before his ceremony and when it didn't show up I called. The lady I spoke with was fabulous, suggesting how I could track the missing shipment. When I called back to report that it had been delivered, but evidently to the wrong house, she immediately reordered the case and got it there in time for the festivities. I couldn't be more pleased! AND happy to recommend RedEnvelope to everyone!"
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