"This is my fourth monogrammed silver jewelry purchase from Red Envelope and every one of them have been delivered with scratches. I was able to live with the last three (2 of them were the same locket) because I was able to buff out and live with minimal scratches to give as gifts; this one, however, was scratched BADLY all over the bottom half of the locket, making it impossible to give to my niece as her graduation gift. The piece is really beautiful and makes for a lovely gift, if Red Envelope could just get it to the customer without the scratches. I believe that once the items are monogrammed, they are not appropriately repackaged and are left to fram around in the box during shipping. Red Envelope was more than happy to replace the locket free of charge. I am waiting on the replacement and am keeping my fingers crossed that this one makes it without damages! Again, the locket is beautiful, just beware of the likely scratches! Without the damages and hassle of having to have it replaced, this is easily a 5-star item!"
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