"There is nothing special about this canvas bag and is overpriced. The zipper is large but difficult to zip and unzip. The personalization letters are iron-ons. Once you buy it, you cannot return it because it's personalized. DO NOT BUY."
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Response From Red Envelope:
Thank you for taking the time to post a review. We apologize this product did not meet your expectations. We stand behind the quality of our product. If you received a bag with a defective zipper, please contact a customer service agent to facilitate an exchange.