"i love this necklace in the picture........i was so sad that when i put it on, all of the charms "clump" together so that you can't really see them. also, it is very hard to fasten. it seemed like maybe the clasp was missing a piece. sorry to be returning it."
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Response From Red Envelope:
Thank you for taking the time to post a review. Similar to other multiple pendant style necklaces, charm pendants do cluster at the hanging point of the chain. The chain and lobster clasp allow for easy switching of charm positions if you wish to move them around. We realize our customers are unique with individual preferences and apologize for your dissatisfaction. If you have not already spoken with customer service, please contact an agent so that we can assist with your return.