"Purchased this as a gift for my mother for mothers day and customized it with the patch. Was very disapointed when I recieved it. Not only is the sweatshirt as thin as a T-shirt, but the patch looks like its been worn and washed 100 times. It's faded out, and letters were not put on straight. I contacted Red Thread and was issued a refund. Customer Service was wonderful, but product was terrible."
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Response From Red Envelope:
Thank you for posting a review. The personalization on each patch is designed to have a vintage look, giving a unique and ‘broken-in’ feel to each one-of-a-kind patch. We believe this is part of the charm and appeal of this item. The personalization on the patch should, however, be centered and should not have any defects. The hoodie is designed to be lightweight for the spring/summer seasons. We understand that our customers are unique, with specific individual preferences and we apologize that this product did not meet your needs. If you need further assistance, please don’t hesitate to contact our Customer Service department.