"This book was for my Grandson, he was so excited when it arrived in the mail and fortunately when we opened it from the packaging the book was torn apart from the cover.. Poor manufacturing process and I would not recommend it. They need to change the product design. I would have to say that when I called Red Envelope they were happy to replace it for me."
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Response From Red Envelope:
Thank you for posting a review of this product. We apologize for the frustration you experienced, as this breakage should not have occurred to your personalized book. We stand behind the quality of all of our products and would like the opportunity to make this right for you. Please contact customer service to facilitate a refund.