"First, I received this customized item with it engraved (carved) completely off centered and printed upside down (when viewed with other sides of the block images and letters.) Customer Service was great, and quickly ordered a replacement. The second arrived with a marked hole in the center. This item would be a beautiful keepsake for new parents, but sadly, due to poor craftsmanship and lack of quality control, the item is a disappointment, and not something I can proudly gift or would display."
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