"I bought this wreath for myself. It was so striking in the picture and during a good promotion, I jumped at the chance to order it. It arrived and I was somewhat disappointed in its appearance. It is definitely not as lush as the stock photo, but it was still beautiful. The issue I had with the particular wreath I received was that there was a pretty noticeable bald spot on one side. About 2.5" in diameter. I took a picture and showed a few friends and they all said the bald spot was what their eyes first gravitated toward.
I called RedEnvelope and explained the issue and they were so willing to make things right. I've ordered live plants from them in the past many times and only one other time have I had an issue (in that case the pot broke during shipping). I have never been so impressed with a company's commitment to customer satisfcation. Not only was the issue resolved without me having to go through the hassle of shipping the wreath back, but the whole experience on the phone left me with such a pleasant feeling.
Overall, I highly recommend this wreath. It really is a stunning piece that I know I will get compliments on. I hung it last night and look forward to seeing it day after day on my front door!"
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