"I sent this to my daughter and her family for Christmas.
It arrived on time and was very well packaged.
However, within a day of being on display, the icing and decorative pieces started falling and a split appeared at the seam of the gingerbread...she tried to paste the pieces back, but the rest kept falling off. Unfortunately, the house will not make it through the weekend, let alone for Christmas. So much for the sad part. I called customer service and received an exceptional response...
Apologizing for the mishap and refunding my total cost!!
I will absolutely do business with RedEnvelope again since they are so customer friendly. I'll even try to order the house again next year!"
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