"I am not sure why this comes unassembled and the stone attachments are already closed. I had to pay to have a jeweler cut to attach. I know that more can be added and it makes sense they would come separate, but when you originally order, it should come assembled. I don't recall reading "assembly required" when I purchased. I love the idea of this necklace, and I would have been extremely embarassed if I hadn't opened it ahead of time and gave it unassembled!"
(Click anywhere inside this popup to close it)
Response From Red Envelope:
We apologize that you had an unsatisfactory experience with your purchase. The stone attachment rings are closed shut to prevent them from coming loose from the pendant. The stone attachment rings slip on and off in the center of the pendant. Please note that the top portion of the heart overlaps itself and does not completely close to allow this action. This is also stated in our product description and in the included story card. The item is shipped unassembled to prevent any damage that may occur during shipping. We apologize for failing to mention that there is minor assembly required, which is easily completed by the wearer. There is no need to take the necklace to a jeweler. We have corrected our product description and regret if this was unclear.